Efficient, ethical, and data-driven customer handling with Auto-Dialer & Auto-Blast technology
On-site assistance to help customers complete payments politely and efficiently.
Phone-based collection supported by Auto Dialer and real-time monitoring.
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Payment education and reminders through a persuasive approach.
Functional testing of digital applications and game features.
Responsive support to assist customers with inquiries and payment issues.
Credit evaluation supported by data verification to reduce risk.
VJR delivers digital collection systems that are efficient, secure, and transparent. Combining technology, compliance, and strong work ethics to achieve optimal and professional collection results.
An automated calling system with smart queueing to boost agent productivity up to 10x faster without sacrificing accuracy.
Send automated bulk messages using standardized templates and response tracking for fast, ethical, and efficient communication.
Monitor agent performance, KPIs, and collection progress in a real-time dashboard to support faster and more transparent decision-making.
All systems comply with ISO 27001:2022 standards and AFPI guidelines, supported by strict access control and regular ethics training for the entire team.
VJR offers flexible solutions tailored to your business needs ranging from full team
management (BPO) to performance-based commission systems (Variable).
Every service is supported by professional teams equipped with ethical standards,
structured training, and transparent reporting.
Our Collection Agents and Field Collection Agents have the opportunity to earn monthly rewards, namely The Best Collection Agent and The Best Field Collection Agent.
These rewards are given as a form of appreciation for the high dedication and loyalty our agents have shown to the company.
The rewards are provided in the form of cash incentives and certificates, which will be beneficial for our agents in the future.
As part of our commitment to operational excellence, every new agent at VJR undergoes comprehensive training followed by supervised tandem sessions prior to deployment.
This approach ensures full readiness, capability, and alignment with our operational standards.
In addition, existing agents receive periodic refresher trainings to reinforce consistent adherence to SOPs, maintain performance quality, and ensure compliance with evolving regulatory requirements.